Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? Contact our support team.
Placing an order is simple:
We accept the following payment methods:
All payments are processed securely with 256-bit SSL encryption.
You can modify or cancel your order within 1 hour of placing it. After that, orders are processed and shipped quickly, making changes difficult. To request a modification or cancellation, please contact our customer service team immediately at support@treeb.com or call 1-800-TREEB-01.
Yes! We offer a price match guarantee. If you find an identical product at a lower price from an authorized retailer, we'll match it. Contact us within 7 days of purchase with proof of the lower price, and we'll refund the difference.
We offer several shipping options:
International shipping is also available with rates calculated at checkout.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly with the carrier. You'll also receive updates as your package moves through the shipping process.
Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
If your package is lost or arrives damaged, please contact us immediately. We'll work with the carrier to locate your package or file a claim. In most cases, we'll send a replacement right away or issue a full refund. All shipments are fully insured for your protection.
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return the item for a full refund. Products must be in original condition with all accessories and packaging. No restocking fees apply, and return shipping is free.
To start a return:
Yes, we offer free exchanges for defective items or if you received the wrong product. For other exchanges (like different color or model), we recommend returning the original item for a refund and placing a new order to ensure you get exactly what you want as quickly as possible.
Most items can be returned, but the following are non-returnable:
Every Treeb product includes a 2-year comprehensive warranty covering manufacturing defects and hardware failures. We'll repair or replace defective products at no charge. Extended warranty options are available at checkout for added peace of mind.
Yes, all products sold at Treeb are 100% authentic, brand new, and come in original manufacturer packaging. We are authorized retailers for all brands we carry and never sell refurbished or used items unless clearly marked as such.
Our customer support team is here to help:
We typically respond to emails within 24 hours.
Yes! Our technical support team is available 24/7 to help with setup, troubleshooting, and product questions. Contact us via phone, email, or live chat, and we'll guide you through any technical issues you may encounter.
Absolutely! Our product specialists are happy to help you find the perfect product for your needs. Contact us with your requirements, budget, and preferences, and we'll provide personalized recommendations based on your specific use case.
Can't find the answer you're looking for? Our friendly customer support team is here to help.